FAQ

To ensure your customised kit stays in top condition, please follow these guidelines: Wash Inside OutTurn your kit inside out before washing to protect prints and fabric from abrasion. Low Temperature WashWash in cold water...

Generally, youth size jerseys cannot be customised. Reasons Youth tops can often be too small to accomodate names and numbers properly. Customisation may not fit correctly or appear as intended. Ultra Football aims to maintain authentic and genuine lettering...

Delivery times will depend on your location your selected shipping option.When ordering customised items please allow for an additional 1-3 business days on top of the below expected shipping times.Standard delivery  Usually 3-10 business days.  Times may...

If you have received your order and you have noticed an error on your customised order (e.g., incorrect name, number, missing badge), it's important to contact us as soon as possible. What to do Submit a...

We encourage all customers to review their customisation order details thoroughly prior to finalising their purchases, however we may be able to accommodate order changes if your order is yet to be processed by our customisation team....

Customised orders can only be cancelled within 12 hours of placing your order. This is because custom items begin processing quickly to ensure fast turnaround times. After the 12 hour window has passed, we're unable to...

Yes, Ultra Football can apply customisation to tops not purchased from us, subject to a surcharge. You can come into either one of our Sydney or Melbourne stores to chat with our customisation team. Pricing...

Yes, Ultra Football exclusively stays true to authentic club, league, and national association standards.  What this means Lettering and numbering styles are the official fonts used by leagues and clubs. Sizes and placements of names and...

In most cases, customised or personalised products cannot be returned. This is includes items with name printing, number, embroidery, badges, or any other form of customisation. Why customised items can't be returned Once an item...