CAN I CHANGE THE NAME AND NUMBER AFTER I HAVE PLACED A CUSTOMISED ORDER?

We encourage all customers to review their customisation order details thoroughly prior to finalising their purchases, however we may be able to accommodate order changes if your order is yet to be processed by our customisation team.

Customisation change policy

• You can update the name, number, or personalisation details on your customised item within 12 hours.
• After 12 hours, we cannot guarantee orders cannot be altered or cancelled.

How to request a change

If you need to update your customisation details, submit a request to our Customer Experience team immediately and please provide:

• Your order number
• The correction to your name/number
• Any additional customisation details

Submitting the request as soon as possible increases the chance we can make the change before the order progresses.