Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
CUSTOMISATION TERMS & CONDITIONS
By placing an order for customised products with Ultra Football, you agree to the following, in addition to our general Terms of Service:
1. Custom Orders
- All customised items are made exactly as entered by you at checkout. Double-check names, numbers, and selections before submitting.
- We are not responsible for customer errors. If a mistake is made due to incorrect details provided, the cost of a replacement is your responsibility.
- Custom items are typically shipped within 14 working days, but this may vary depending on order volume.
- If you're customising a jersey or font not purchased from Ultra Football, a surcharge applies. You must also sign a waiver. We’re not liable for any damage to garments provided by customers.
- Follow our care instructions to maintain your customised item. We aren’t responsible for damage caused by incorrect washing or care.
View care instructions here
2. No Refunds or Exchanges
- Custom items cannot be returned or exchanged, unless required under Australian Consumer Law.
- No refunds or changes will be given for customer input errors (e.g. spelling, numbers).
- Personalised orders cannot be cancelled once placed, though exceptions may be considered at our discretion.
3. Free Customisation for Platinum Members
- Free customisation is exclusive to Platinum Members and applies only to items bought from Ultra Football.
- Customisation must be added during the same transaction online or in-store.
- For in-store purchases, customisation must be completed on the day—we can’t accept items to customise later.
- Applies only to official or Ultra Football generic fonts (no club logos, crests, or sponsor logos).
- Proof of purchase is required.
- If same-day customisation isn’t possible, we’ll agree on a completion date with you.
4. Personalisation Rules
We won’t customise items with content that:
- Violates copyright or trademarks.
- Is offensive, defamatory, abusive, or discriminatory.
- Pretends to be someone else or misuses personal data.
- Promotes violence, illegal acts, or hate speech.
- Implies Ultra Football endorsement when none exists.
5. Third-Party Services & Overseas Orders
- We may share your details with trusted third parties to fulfil your customisation.
- Ultra Football isn’t responsible for import taxes or customs duties on international orders.
6. Right to Refuse
We may refuse a customisation request for any reason, including:
- Offensive or inappropriate content.
- High volume of orders.
- Items or fonts not purchased from us.
- Limited capacity at the time.
7. Updates
We may update these terms at any time. The latest version is always available on our website.
Invalid password
Enter