For further assistance, contact the Ultra Football Customer Experience team.
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RETURNS & EXCHANGES
Need to return or exchange something? We’ve made the process as simple as possible. Find the answers to our most common returns questions below.
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Yes. Items can be returned within 30 days of the original purchase date, provided they meet our return conditions.
- Items must be unworn, unwashed and in their original condition.
- Original tags and packaging must be included.
- Proof of purchase or your order confirmation is required.
- Personalised or customised products cannot be returned unless faulty.
- All returns are assessed before a refund, exchange or store credit is approved.
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- Returns must be made within the applicable return period from the original purchase date.
- Items must remain in new and resaleable condition.
- Original tags and packaging must be retained.
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Yes.
- Online orders can be returned to an Ultra Football store free of charge.
- Bring the item and your order confirmation or proof of purchase.
- Our team will assess the item to make sure it meets the return conditions.
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- Change-of-mind postal returns are at the customer's expense.
- In-store returns are free.
- If an item is confirmed as faulty or incorrectly supplied, eligible return shipping costs may be covered or reimbursed.
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Yes, subject to availability.
- You can request another size or colour of the same product.
- If the requested item is unavailable, another eligible resolution such as store credit or a refund may be offered.
- All exchanges are subject to our standard return conditions.
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Yes, if your return is approved.
- Refunds are returned to the original payment method.
- Store credit is issued as an Ultra Football gift card.
- Refund processing times can vary depending on your bank or payment provider.
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Yes, provided the item meets our change-of-mind return conditions.
- The item must be unused, unworn and unwashed.
- Tags and original packaging must be included.
- Personalised or customised products cannot be returned for change of mind.
- Some sale or limited-release products may have additional return conditions.
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If you believe you've received a faulty product, please contact our Customer Experience team.
- Provide your order number.
- Include clear photos showing the fault.
- Provide a brief description of the issue.
- The item may need to be assessed by Ultra Football and/or the manufacturer.
- If confirmed as faulty, an appropriate remedy such as a refund, replacement or store credit will be provided.
- Normal wear and tear, accidental damage or damage caused by inappropriate use isn't considered a manufacturing fault.
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Generally, no.
- Products showing signs of use or wear aren't eligible for a standard return.
- If an item has been used and you believe it has developed a manufacturing fault, contact our Customer Experience team for assessment.
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Personalised and customised products generally cannot be returned or exchanged for change of mind.
If the product is faulty, damaged or has been incorrectly personalised by us, please contact our Customer Experience team.
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Once your return has been received, assessed and your refund processed:
- Allow several business days for the funds to appear in your account.
- Processing times vary depending on your bank or payment provider.
- You'll receive confirmation once your refund has been processed.
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You can choose the option that's most convenient for you:
- In-store: Bring your item and proof of purchase to an Ultra Football store.
- By post: Submit a return request and follow the return instructions provided.
- Faulty item: Contact our Customer Experience team with your order number, photos and details of the issue.
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