Ultra Football takes great pride in our reputation for quality, but if you are dissatisfied with your purchase, we will assist you with an exchange or refund.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Items must be returned within 30 days of original dispatch date in a resalable condition (unworn, unwashed, with the tags still attached, and original packaging). See note below regarding boxed goods. It is preferred if you include the Ultra Football return form with the item when returned.
Please use a suitable satchel or carton to return your item(s) by post, as we cannot process any orders that are damaged in the post. Please allow 10 days from the day you return your product for your account to be credited or your exchange credit to be issued.
Shoe Boxes: When returning shoes in boxes please ensure you pack them inside a satchel (you can reuse the one they came in) & do not attach anything to the outside of the original shoe box. Should the packaging be marked or in unsatisfactory condition we will not be able to accept your return as we will not be able to resell the product.
We are unable to accept returns or exchange items that have undergone personalisation, unless they have been found faulty after detailed examination by our Product Assessments team. Please choose your personalisation details carefully, and retain a copy of your confirmation notice for future reference. If it is found that we have incorrectly personalised your item/s contrary to your instructions and the confirmation notice, we will gladly replace them. We will not accept returns of personalised items if prior to, during or after the personalisation process a player changes his/her number or leaves a club.
Please contact us ASAP if you suspect that the item you purchased from Ultra Football is faulty. If the age of your item falls within certain guidelines, it will be inspected by our Product Assessments team - and if the item is deemed to be faulty due to manufacturing or fabric defect, Ultra Football will replace or refund free of additional freight charges. If deemed not to be faulty, it will not qualify for an exchange or refund under this return type.
IF YOU CHANGE YOUR MIND
Ultra Football is unable to accept items that have had the tags removed, have been personalised, worn, washed or have the original box packaging damaged. Change of mind returns are only available within 30 days and only apply to items in a resalable condition during which Ultra Football will exchange the item for online store credit, less the original freight charges. In this instance the return freight cost is to be paid by the customer.
As customers can appreciate, colours shown on-line may not be an exact match to the physical goods, therefore the colour shown is for illustrative purposes only. If the colour differs substantially from what was ordered then Ultra Football will exchange the item or provide online store credit and refund the return freight charges.
REFUNDS ON SHIPPING CHARGES
If we made a mistake and sent you the wrong order, or if you received a damaged product, we will refund shipping and handling charges to your credit card. A copy of your Ultra Football tax invoice may be requested for proof of purchase.
To return any unwanted items complete the enclosed returns form that comes with your order, use a suitable satchel as we cannot refund any orders with damaged boxes and return to the following address:
Attn: Ultra Football Returns1 Expo Court,Mount WaverleyVictoria3149
Alternatively, you can now return you unwanted items online. Just go to: https://returns.auspost.com.au/ultra-football-pty-ltd and print your return label at home or in your local Australia Post store. Once you have your label, securely attach it to the top face of the parcel, pack your items securely, enclose the returns form that came with your order and post at any Post Office or red street posting box. We charge a $12 flat fee to use this online service.