Delivery times will depend on your location your selected shipping option and whether or not you are ordering a customised or stock product. 

Standard delivery

•  Usually 3-10 business days.
•  Times may vary during peak periods or due to courier delays.

Express Delivery

• Typically 1-3 business days.

International delivery (to NZ)

• Estimated delivery times are shown at checkout.
• Customs and local courier processes may affect timing.

Customised orders

• Please allow an additional 1-3 business days for the customisation process.
• For more on customisations please see Customisation FAQs.

Tracking your order

• Please see How Can I Track my Order

If your order hasn't arrive within the expected timeframe, please submit a request to our Customer Experience team with your order number, and we'll be happy to assist.

You may be able to update your delivery address, depending on the status of your order.

If you order has not been shipped

We can usually update the delivery address before your order is dispatched. Please submit a request as soon as possible and include:

• Your order number
• The new delivery address

Our team will do their best to update it before your order is processed.

If your order has already shipped

Once your order has been dispatched, we're unable to change the address. If you have a tracking number, depending on your parcel's status, you may be able to request a redirection directly through Australia Post here

Important notes

• Address changes are time-sensitive, try to contact us immediately after placing your order for any changes.
• We cannot guarantee address changes to any orders.

If you're unsure whether your order has been shipped yet, submit a request and we'll get back to you as soon as we can.

Sometimes items from the same order may be shipped separately. This can happen for a few reasons:

Reasons for partial shipments

• Different warehouse locations - some items may be stored in separate locations and shipped as soon as they are available.
• Pre-order items - products not yet in stock will be sent when they become available.

What to do

• Check your email for multiple dispatch notifications - each shipment will come with its own tracking information.
• Allow a few extra days for the remaining items to arrive.

If haven't received all parts of your order within the expected timeframe and you haven't had any communication about multiple shipments, please submit a request to our Customer Experience team with your order number so we can assist.

If you experience any issues with you order delivery, the best contact depends on your order status:

If your order has been shipped and you have a tracking number

• Please contact Australia Post directly for assistance with your delivery.

• You can track your parcel and report any delivery issues using the tracking link provided in your shipping email.

If your order has not been shipped or you haven't received a tracking number

• Please submit a request to our Customer Experience team.

• Provide you order number and any details of the issue so we can investigate and assist promptly.