CAN I CHANGE OR CANCEL MY ORDER?

We may be able to change or cancel your order, depending on its status.

Orders that can be changed or cancelled

• Unfulfilled/Not Yet Shipped - If you order hasn't yet been packed or shipped, our team may be able to update or cancel it if you Submit a Request with some more details.

Customised items

• Customised products can only be changed within 12 hours of placing your order.
• After 12 hours, we're unable to make changes or cancel your order as production has already begun.

How to request a change or cancellation

Our Customer Experience team is happy to help. Simply submit a request through our help centre and include your order number and the details of the changes to the order and why.

We'll do our best to action your request, but please note that once an order has been shipped, we're unable to make any further changes.